Frequently Asked Questions
Everything you need to know about our handcrafted heritage footwear.
How long does it take to receive my custom-made boots?
Since each pair of Russell Moccasins is handcrafted to your specific measurements, our lead times typically range from 16 to 20 weeks depending on current demand and leather availability.
What is the 'True Moccasin' construction method?
Our True Moccasin construction involves a single piece of leather that wraps entirely under the foot, providing unparalleled comfort, flexibility, and a glove-like fit that molds to your unique foot shape.
Can I have my Russell Moccasins resoled?
Yes, our footwear is designed to last a lifetime. We offer a comprehensive refurbishment and resoling service to ensure your boots continue to perform for decades.
Do you offer international shipping?
We ship our products worldwide. International shipping rates and duties are calculated at checkout based on your specific location and the weight of the order.
What is your return policy for custom orders?
Because custom boots are built to your specific measurements, they are non-refundable. However, we guarantee a proper fit and will perform any necessary adjustments to ensure your satisfaction.
What types of leathers do you use?
We source only the finest water-resistant hides, including French Veal, Bison, and various exotic leathers, all selected for their durability and comfort in the field.